WEB MONITORING METRICS & MEASURES

Afraid of social media but tempted to try its marketing potential?

Have you ever dreamed of knowing what people are saying about you and understanding how they are sharing opinions ?

Did you know that you can listen to what they’re saying about you on the web and measure the results of your social media marketing actions?

WEB INTELLIGENCE

Did you know the Web is a powerful source to establish and manage the relation with your customers and prospects?

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WEB MONITORING METRICS & MEASURES

“The Web is a constantly flowing stream of data and information.”
Valeria Severini, CEO Freedata Labs

Marketing actions need constant monitoring.

That’s why we developed a set of metrics and measurement tools that we successfully use to constantly monitor the effects of social media marketing actions. At the core of these measures is The Brand Race Quadrant®.

What The Brand Race Quadrant® does:

Identifies the web places (social networking sites, forums etc.) where people are talking about issues related to your brand or product and using keywords associated with it
Helps create a Social Media Marketing campaign based on precise, detailed information about the web places on which you need to focus to achieve your objectives
Provides information on the position of your brand or product relative to that of your competitors
Provides information on the effectiveness of the actions taken by your company and by the competition
Tests conducted in the consumer goods sector demonstrate that there are significant correlations between the position of a brand in the quadrant and sales trends.

How it works:

The company and competitor brands are researched using our highly specialised Web-crawling tools on blogs, forums, social networking sites and other web spaces as well as online press releases. This gauges the buzz generated by the brand or product.

All references to the brand undergo semantic analysis: the part of the text pertinent to the analysis is identified, the construction of the phrase is analysed from a syntactic perspective, topics are identified and product or brand sentiment is revealed. In each instance, an advocacy index is also generated - that is, customer propensity to recommend a product.

Results:

The Brand Race Quadrant is a key performance indicator that summarizes buzz and advocacy data within a quadrant. Four situations are possible:

If advocacy is positive and buzz is high (success), the brand situation is excellent.
If advocacy is positive and buzz is low (communicate), the brand needs better communication.
If advocacy is negative and buzz is high (crisis), the brand is undergoing a crisis and quick intervention is needed.
If advocacy is negative and buzz is low (renew), the brand requires a complete overhaul.

Interested? Contact us now for a chat: [email protected]