On-the-Spot Customer Service

Afraid of social media but tempted to try its marketing potential?

Have you ever dreamed of knowing what people are saying about you and understanding how they are sharing opinions ?

Did you know that you can listen to what they’re saying about you on the web and measure the results of your social media marketing actions?

WEB INTELLIGENCE

Did you know the Web is a powerful source to establish and manage the relation with your customers and prospects?

Customer Stories

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Twitter, tweet, Social Media Marketing, Customer Service, CRM	8 Jul 2009
On-the-Spot Customer Service by Alex.Giorgi

With the development of forums, blogs, micro blogs, and social networking sites, businesses must start thinking about CRM from a different perspective. People are now looking for help in ways that up until a few years ago were unthinkable. Blogger Jessica Gottlieb, for example, was sitting at JFK Airport in New York waiting for her children's flight to arrive. Since she hadn't got any news about the flight delay from the channels available at the airport, she tweeted her ten thousand-odd Twitter followers and explained the situation. A little later, the airline called her to reassure her about her children's flight. If this isn't on-the-spot CRM...

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